Privacy Policy

Last updated: May 15th, 2026

Ellavix runs this store and website — including all related content, features, tools, products, and services (the "Services") — to give you a curated shopping experience. Our store is powered by Shopify, which makes these Services possible. This Privacy Policy explains how we collect, use, and share your personal information when you visit our site, use our Services, make a purchase, or otherwise contact us. If anything in our Terms of Service conflicts with this Privacy Policy, this Privacy Policy wins when it comes to how we handle your personal information.

Please read this carefully. By using the Services, you confirm that you've read this policy and understand how we collect, use, and share your information.

Information We Collect

When we say "personal information," we mean information that identifies you (or someone else) or can reasonably be linked to you. It does not include anonymous or de-identified data that can't be tied back to you. Depending on how you use the Services, where you live, and what the law requires, we may collect or process the following — along with any inferences we draw from it:

• Contact details — your name, billing and shipping addresses, phone number, and email.

• Financial information — credit/debit card numbers, financial account details, payment card and account information, transaction details, payment method, and payment confirmations.

• Account information — your username, password, security questions, preferences, and settings.

• Transaction information — items you view, add to your cart or wishlist, or buy, return, exchange, or cancel, plus your purchase history.

• Communications — anything you include when you contact us, such as a customer support message.

• Device information — details about your device, browser, or network connection, your IP address, and other unique identifiers.

• Usage information — how and when you interact with and navigate the Services.

Where We Get Your Information

We may collect personal information from:

• You directly — when you create an account, use the Services, contact us, or otherwise share information with us.

• Automatically — from your device when you use our products or visit our site, including through cookies and similar technologies.

• Our service providers — when we hire them to handle certain technology or process information on our behalf.

• Our partners or other third parties.

How We Use Your Information

Depending on how you interact with us and which Services you use, we may use your information to:

• Provide and improve the Services. Fulfill your contract with us, process payments, complete orders, remember your preferences, send account notifications, handle purchases/returns/exchanges, manage your account, arrange shipping, let you post reviews, and recommend products. We also use this information to make the Services better over time.

• Market and advertise. Send you marketing and promotional messages by email, text, or mail, and show you online ads — including ads based on what you've bought, added to your cart, or done on the Services.

• Keep things secure and prevent fraud. Verify your account, provide a safe payment and shopping experience, detect and act on suspicious or illegal activity, and protect public safety. If you register an account, you're responsible for keeping your login details safe — please don't share your username or password with anyone.

• Communicate with you. Provide customer support, respond to your questions, and maintain our relationship with you.

• Meet legal obligations. Comply with the law, respond to valid legal requests (including from law enforcement), participate in legal proceedings, and enforce or investigate violations of our terms or policies.

How We Share Your Information

In certain situations, we may share your personal information with third parties for legitimate purposes, including:

• Shopify, vendors, and service providers who work on our behalf — for example, IT, payment processing, analytics, customer support, cloud storage, fulfillment, and shipping.

• Business and marketing partners who help us advertise to you. For instance, we use Shopify to support personalized advertising across different merchants and websites. These partners handle your information under their own privacy policies. Depending on where you live, you may have the right to tell us not to share your information for targeted advertising — you can opt out [here].

• Third parties you direct us to share with, such as when we ship your products or when you use social media widgets or login integrations.

• Our affiliates or others within our corporate group.

• Parties involved in a business transaction — such as a merger or bankruptcy — and as needed to meet legal obligations (like responding to subpoenas, search warrants, and similar requests), enforce our terms, or protect our rights and the rights of our users and others.

Our Relationship with Shopify

The Services are hosted by Shopify, which collects and processes information about how you use the Services in order to provide and improve them. Information you submit is shared with Shopify and may be transferred to third parties that could be located in countries other than where you live, all to provide and improve the Services.

To help protect and grow our business, we also use certain Shopify enhanced features that combine data from your interactions with our store, other merchants, and Shopify. To power those features, Shopify may use information about how you interact with our store, other merchants, and Shopify itself. In those cases, Shopify is responsible for processing your personal information — including responding to requests to exercise your rights over that data. To learn more about how Shopify uses your information and what rights you have, see the Shopify Consumer Privacy Policy. Depending on where you live, you can exercise certain rights through the Shopify Privacy Portal.

Third-Party Websites and Links

Our Services may link to websites or platforms run by third parties. If you follow a link to a site we don't control, review their privacy and security policies and terms — we don't control or take responsibility for them, including the accuracy or reliability of anything found there. Information you share in public or semi-public spaces, including third-party social networks, may be visible to others without any limit on how we or a third party use it. A link from us doesn't imply we endorse that site or its operators unless we say so.

Children's Data

The Services aren't meant for children, and we don't knowingly collect personal information from children under the age of majority in your area. If you're a parent or guardian and your child has given us their information, contact us using the details below to request deletion. As of the date of this policy, we don't have actual knowledge that we "share" or "sell" (as defined by applicable law) the personal information of anyone under 16.

Security and Data Retention

No security measure is perfect, and we can't guarantee "perfect security." Information you send us may not be secure while in transit, so we recommend not sharing sensitive or confidential information through unsecure channels.

How long we keep your information depends on factors like whether we need it to maintain your account, provide Services, meet legal obligations, resolve disputes, or enforce our agreements and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights below. These rights aren't absolute, may apply only in certain situations, and in some cases we may decline a request as the law allows.

• Right to Access / Know. Request access to the personal information we hold about you.

• Right to Delete. Request that we delete the personal information we hold about you.

• Right to Correct. Request that we fix inaccurate personal information.

• Right to Portability. Request a copy of your personal information and, in certain cases, ask us to transfer it to a third party.

• Right to Opt Out of Sale, Sharing, or Targeted Advertising. Depending on where you live, you may opt out of the "sale" or "share" of your information or of its use for "targeted advertising" as defined by applicable law. You can opt out [here]. If you visit our site with the Global Privacy Control (GPC) signal enabled, we'll treat it — depending on your location — as an opt-out request for that device and browser, and if we can link it to a Shopify account, we'll apply it to that account too. Learn more about GPC at https://globalprivacycontrol.org/. Aside from GPC, we don't recognize other "Do Not Track" signals.

• Managing Communication Preferences. You can unsubscribe from promotional emails anytime using the link in our emails. Even if you opt out, we may still send non-promotional messages about your account or orders.

You can exercise these rights where indicated on the Services or by contacting us using the details below. To learn more about how Shopify handles your information and any related rights, visit https://privacy.shopify.com/en.

We won't discriminate against you for exercising these rights. We may need to verify your identity before processing a request, as the law permits. You may also use an authorized agent to make requests on your behalf — we'll require proof that you've authorized them and may ask you to verify your identity directly. We'll respond within the timeframe the law requires.

Complaints

If you have concerns about how we handle your personal information, contact us using the details below. Depending on where you live, you may have the right to appeal our decision (by contacting us again) or to file a complaint with your local data protection authority.

International Transfers

We may transfer, store, and process your personal information outside the country where you live. If we move your information out of the European Economic Area or the United Kingdom, we'll rely on recognized transfer mechanisms — such as the European Commission's Standard Contractual Clauses or an equivalent approved by the relevant UK authority — unless the destination country is recognized as providing an adequate level of protection.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. When we do, we'll post the revised version here, update the "Last updated" date, and provide any notice the law requires.

Contact

If you have questions about our privacy practices or this policy, or want to exercise any of your rights, email us at ellavixshop@gmail.com.