Shipping policy
Ellavix Shipping Policy
Thank you for shopping with Ellavix. Below you’ll find everything you need to know about our shipping process and delivery timelines.
Processing Time
All orders are processed within 2–3 business days (Monday–Friday, excluding holidays).
Once your order is processed, you will receive a confirmation email with tracking information.
Shipping Time
After processing, delivery typically takes 6–10 business days depending on your location.
Please note: Delivery times are estimates and may vary due to carrier delays, weather conditions, or high order volume.
Shipping Rates
Shipping rates are calculated at checkout unless a promotion or free shipping offer is active.
Tracking Orders
Once your order ships, you will receive an email with your tracking number. Tracking information may take up to 48 hours to update after shipment.
Incorrect Address Disclaimer
It is the customer’s responsibility to ensure the shipping address is entered correctly.
If you notice an error, contact us within 12 hours of placing your order at:
We cannot guarantee changes after this window.
Lost or Stolen Packages
Ellavix is not responsible for lost or stolen packages confirmed as delivered by the carrier. If your package is marked delivered but you have not received it, please contact the shipping carrier directly.
Delays
While we work hard to ensure timely delivery, delays may occur due to:
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Carrier issues
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Customs processing
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Weather conditions
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Peak holiday seasons
We appreciate your patience and understanding.
Contact Us
For shipping questions or concerns:
Email: ellavixshop@gmail.com
Response time: 24–48 business hours