Refund policy
At Ellavix, customer satisfaction is our priority. If you’re not completely satisfied with your purchase, we’re here to help.
Returns
You have 30 days from the date you receive your item to request a return.
To be eligible for a return:
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Item must be unused and in the same condition you received it
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Item must be in original packaging
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Proof of purchase is required
Non-returnable items
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Used products
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Opened personal care or hygiene items
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Gift cards
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Final sale or clearance items
Refunds
Once we receive your return, we will inspect it and notify you of the approval or rejection of your refund.
If approved:
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Refunds are issued to your original payment method
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Processing time: 5–10 business days (depending on your bank or card provider)
If rejected:
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Item will be shipped back to you
Exchanges
We replace items only if they are defective or damaged.
If you received a damaged or faulty item, contact us within 48 hours of delivery with:
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Order number
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Description of issue
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Photo or video proof
Return Shipping
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Customers are responsible for return shipping costs unless the item is defective or incorrect
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Shipping costs are non-refundable
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We recommend using a trackable shipping service
Order Cancellations
Orders can be canceled within 12 hours of purchase. After this time, your order may already be processed and shipped.
Contact Us
For returns, refunds, or questions, contact:
Email: Ellavixshop@gmail.com
Response time: 24–48 business hours